Oxford Ivy General Information
Do I have to pay sales tax?
No! As part of our dedication to customer satisfaction, Oxford Ivy is paying all sales tax for all orders.
What payment methods are accepted?
We currently accept Visa, MasterCard, American Express & Discover. These payments are made through PayPal or Google Checkout (the choice is yours), two of the most trusted names in online transactions.
Do you accept paypal?
Yes!
Can I pay by check/money order?
Absolutely. If you don't feel comfortable placing an order over the internet we can accept your order by mail. Please send a check or money order payable to Oxford Ivy Clothing to the following address:
Oxford Ivy Clothing
34208 Aurora Rd. Suite 289
Solon, OH 44139
Please note the style number and size of the product you would like to order. Also please include a contact email address and phone number in case there is any issue with the order.
If you really want to make sure everything goes smoothly, we recommend you send a quick email to sales@oxfordivyclothing.com letting us know that you'll be sending an order by mail.
Can I Order Over The Phone?
Unfortunately we cannot take phone orders at this time.
If I sign up for the email list, will I get spam?
No, we value our customers' privacy and you will only be contacted by our company. We do not disclose customer information to any third parties or sell our customer lists. For more information please view our Privacy Policy
How should I care for my items?
Due to the nature of the materials and washes we use to manufacture our unique garments, it is recommended to air dry items and wash each garment inside out on a gentle wash cycle. Some items are extremely delicate and should be dry cleaned only. Please refer to all wash instructions on each garment prior to washing.
How do I contact Oxford Ivy?
Oxford Ivy can be reached at the following address or by email. Our hours are Monday thurough Friday, 9AM to 5PM EST.
Oxford Ivy Clothing
34208 Aurora Rd. Suite 289
Solon, OH 44139
sales@oxfordivyclothing.com
How Do You Ship Your Orders?
Orders within the United States are shipped by the US Postal Service or United Parcel Service. Your order will usually ship within 3-7 business days from receipt by us.
How long will it take to receive my order?
We will make every effort to ship your order within 3-7 business days of receipt. During the holidays, our order processing time may increase due to US Postal Service backups.
What if an item is out of stock?
Although every attempt is made to offer products that are currently in stock, we may go out of stock on certain items from time to time. In such a case, you will be notified by e-mail and we will ship the portion of your order that is in stock. The items that are not in stock will be cancelled from your order and you will not be charged for those items. Please check back as these items may come back in stock at a later time.
Can I return an Item?
Yes. Please view our returns policy for more information.
Is your site secure?
We strive to make your shopping experience as secure as possible. We use secure socket layer [SSL] protocol, the industry standard for ensuring the security of your electronic commerce transactions. SSL uses 128-bit encryption for all personal information in transit over the Internet, including your credit card number, name and address. This technology is designed to protect your information.